Production & Shipping Questions
Have a question about your order? Need help with file setup?
We’re here to help.
The fastest way to reach us is by using the contact form below. Please include as much detail as possible so we can assist you quickly.
If your message is about an existing order, be sure to include your order number.
If you're contacting us about:
- File updates
- Shipping delays
- Damaged items
- Proof approvals
Please include your order number in the subject line so we can prioritize your request.
Before You Message Us
To help speed things up, please include:
- Your full name
- Order number (if applicable)
- Product name
- A clear description of your question or issue
- Photos (if reporting damage or print concerns)
Email Support
info@freshprintz.ca
We aim to respond to all inquiries within 1-2 business days (Monday–Friday).
