Shipping Policy
At Fresh Printz, every order is printed to order with care and precision. Below you’ll find important information about production timelines, shipping options, and delivery expectations.
Shipping at a glance
Made for you. Delivered to your door.
Production: 3–8 business days
Standard shipping: 3–7 business days after production
$25 CAD shipping on Canadian orders under $150.
Free standard shipping on Canadian orders of $150 CAD or more, before taxes.
Have a deadline? Let’s talk before you order.
From print to your doorstep
All products are made-to-order
Every order is made for you. Most orders are produced in 3–8 business days. Larger quantities and specialty items may take longer.
Production and shipping are separate stages. Business days are Monday to Friday, excluding holidays. If artwork needs changes or approval, this can affect when your order is ready for production.
Working toward an event date? Contact us before ordering so we can help you plan.
Shipping & tracking
Shipping rates within Canada
Orders under $150 CAD: $25 CAD flat-rate standard shipping.
Orders of $150 CAD or more: Free standard shipping, applied automatically at checkout.
Order thresholds are before taxes. These rates apply to standard shipping within Canada.
How long does delivery take?
Allow approximately 3–7 business days for standard shipping after production is complete. Delivery time depends on your destination and the carrier.
Shipping estimates do not include the 3–8 business day production period. All timelines are estimates, rather than guaranteed arrival dates.
Need your order for a specific date?
Please contact us before placing your order if you have a firm deadline. Include the product, quantity, delivery postal code and date you need it. We’ll help you understand the expected timing before you order.
Track your order
When your order ships, we’ll email you a shipping confirmation with a tracking number. Follow the link to check delivery updates on the carrier’s website.
If tracking is not updating or you need help, email info@freshprintz.ca with your order number.
Delayed or missing delivery
Weather, seasonal demand and carrier disruptions can affect delivery times after dispatch. Carrier delays are outside our control, but we can help you check the status.
If your package has not arrived within the expected timeframe, email info@freshprintz.ca with your order number and tracking details so we can look into it.
International shipping & customs
For delivery outside Canada, contact us before ordering to confirm available options, costs and estimated timing.
International shipments may be subject to customs duties, taxes or other import fees. These charges are the customer’s responsibility.
Delivery issues & address changes
Damaged items or missing products
Please inspect your order as soon as it arrives. Report damage or missing items within 24 hours of delivery by emailing info@freshprintz.ca.
Include your order number, a description of the issue, and clear photos of the affected items and packaging. Keep the packaging while your claim is reviewed.
Approved claims are resolved with a reprint of the affected items. Claims submitted after 24 hours may not be eligible for a reprint. Refunds are not provided for damaged or missing products, or once production has begun, as all products are custom-made to order.
Check your shipping address
Please check your address at checkout, including your unit or suite number and postal code. Customers are responsible for providing complete and accurate delivery details.
Spotted a mistake? Email info@freshprintz.ca as soon as possible. Address changes may not be possible once an order has shipped.
Fresh Printz is not responsible for orders sent to an incorrectly entered address. Additional charges may apply if an order is returned or needs to be shipped again.